Floom

Subscriptions are an excellent way to get your breakfast or snack delivered to your doorstep, while saving you money. We offer four subscription formulas:

• 2 deliveries for €23
• 3 deliveries for €35
• 6 deliveries for €70
• 12 deliveries for €140

You can choose a weekly, biweekly or monthly delivery model. If you want to change the frequency of the deliveries, you can do so on your account page (https://www.floom.be/account). When your subscription ends, it will be renewed automatically. Don’t want to renew your subscription? We will send you a reminder seven days in advance so you can cancel whenever you want.

Yes, you can cancel your subscription anytime. You can find the ‘cancel’ button under the tab ‘subscription’ on your account page (https://www.floom.be/account). Usually, your subscription will be automatically renewed. Don’t worry, we’ll send you a notification seven days in advance so you can cancel whenever you want. After cancelling your subscription, you will receive the granola or muesli which you already ordered, but we will not renew the subscription automatically.

At the moment our website only supports the payment of subscriptions through Paypal. You can also pay through bank transfer by sending us an e-mail at hello@floom.be.

Of course, you can always buy one or more products with a one-time purchase! Go to our productpage (https://www.floom.be/products/), choose one or more product(s) you like and click on ‘BUY’. The product will be added to your shopping cart. It’s as simple as that. You will be charged for this order only.

You can pay by using one of the following methods: Bancontact (Maestro), Visa, Mastercard, Ideal (Europabank) or Paypal. If you wish to pay through bank transfer, you can contact us at hello@floom.be so we can assist you with your purchase.

Are you looking for an original gift? Look no further! With our FLOOM gift cards you can give one bag (500 g) of granola or muesli a month to one (very lucky) person. The recipient gets a subscription that ends automatically after the chosen period. We offer three types of gift cards:

• 25 euros: 2 months of muesli or granola (1 bag of 500 g every month)  
• 35 euros: 3 months of muesli or granola (1 bag of 500 g every month)
• 70 euros: 6 months of muesli or granola (1 bag of 500 g every month)

You can add a personal message to the gift card. Also, we will send an email with the gift card to the recipient on the date of your choice. We don’t want to spoil the surprise!

When you receive the email with your FLOOM gift card, you can choose one or more muesli(‘s) or granola(‘s) instantly. We’ll ask you to send us a confirmation by email at hello@floom.be accompanied by the selection of flavours you wish to receive and the delivery address.

After receiving your confirmation, we’ll send you your first delivery within two working days. You can expect the postal package the next day or at most two days later at your doorstep. You will receive an email with a tracking code so you can follow your postal package. You can expect the package on Monday or Tuesday at the latest. All following deliveries will be shipped on a Friday on a monthly basis.

At the moment our website only supports the payment of gift cards through Paypal. You can also pay through bank transfer by sending us an email at hello@floom.be.

Orders that come in before noon, will be shipped the same day. You can expect the parcel one or two days later. When you place an order on Friday, the parcel will be delivered Monday or Tuesday at the latest. If you order on Saturday or Sunday, you will have your parcel by Tuesday or Wednesday at the latest. When we ship your order, you will get an email with a tracking code so you can track your parcel.

For now, we only ship to a physical address. You can get your order delivered at your doorstep, but also at your workplace or someone else’s home if that’s more convenient. We’re also looking at expanding our shipping options to a parcel machine or a collection point. If you have any suggestions or comments, feel free to send us a message at hello@floom.be. Your feedback is much appreciated!

Shipping is always free!

When we ship your order, you will get an e-mail with a tracking code so you can track your parcel.

Unfortunately, a postal strike is beyond our control. Your package will be shipped when the postal strike ends.

If you are not at home, the postal service will leave a note with instructions in your mailbox. With this note, you will be able to pickup the package at the nearest postal office. Usually, you can ask for a second delivery on the tracking page of your order.

When we ship your order, you will get an e-mail with a tracking code so you can track your parcel. You can see the location of your package at any given time. If something went wrong or you didn’t receive your package, please send us an e-mail at hello@floom.be and we’ll try to help you as soon as possible.

Unfortunately, since what we sell is perishable, we don’t accept returns. If there is something wrong with your order or if you’re not entirely satisfied, please contact us at hello@floom.be. We’ll try to find a solution for your problem as soon as possible.

Muesli is made of a combination of grains, seeds, nuts and dried fruits. Granola is based on the same ingredients as muesli, but is roasted in an oven. However, we don’t add refined sugars or unhealthy fats in this process. Usually, we roast the granola with a little bit of coconut oil. Sometimes we also add maple syrup, agave syrup or fruit pulp to sweeten our products.

Your product must be stored in a dark and airtight container. You can use the zip-sealed FLOOM bag or opt for an airtight storage box or bowl.

All of our products are handmade and contain no preservatives. FLOOM granola and muesli can be preserved for up to 6 months at room temperature as long as your product is kept in an airtight container or in the zip-sealed FLOOM bag. You can find the expiry date on the FLOOM bag.

Most people choose to eat their FLOOM product with regular milk or yoghurt. This is a good idea, but don’t be afraid to mix it up once in a while! Try pairing your granola or muesli with plant-based products. This is not only a solution for people with allergies but can also be a good option to experiment with, even if you are not allergic. Some alternatives for cow milk are: hazelnut milk, cashew nut milk, coconut milk… Regular yoghurt is tasty, but have you already thought of greek yoghurt, skyr or curd? There are also plant-based alternatives for yoghurt like soy yoghurt. Provamel has some nice options.

If you subscribe to our FLOOM newsletter, you will get some original recipes in your mailbox on a regular basis. We already listed some easy and delicious breakfast combinations.  

BASIC COLLECTION

1. Fruit & Nuts: pair this muesli with plain yoghurt and a baked apple with cinnamon in winter or with plain yoghurt, summer berries and apricot in summer.
2. Chocolate: tasty with banana, coconut flakes and coconut yoghurt.
3. Quinoa & Buckwheat: a gluten free granola that is very tasty combined with soy yoghurt, blueberries and raspberries.
4. Pecan & Cranberry: delicious with kiwi, mango and greek yoghurt.

LIMITED COLLECTION

1. Rosemary & Hazel: you can sprinkle this granola on top of a pumpkin (roasted in the oven with coconut oil, pepper and salt) for a crunchy touch.
2. Figs & Vanilla: try pairing this granola with greek yoghurt, fresh figs and a little bit of honey in summer or a few slices of baked pear in winter. 
3. Lemon & Apple: you can create a beautiful breakfast combination with this granola by adding layers of apple & cinnamon compote and plain yoghurt. Top it with a layer of lemon & apple granola.